Refund policy

Return & Refund Policy

At Face and Fix, we want you to be completely satisfied with your purchase. That’s why we offer a transparent and easy return process.

1. Return Period You have 7 days from the date of delivery to request a return. Unfortunately, if 7 days have gone by since your delivery, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

3. No Hidden Charges We believe in a fair shopping experience. Therefore:

  • No Return Fees: We do not charge any fee for processing a return.

  • No Restocking Fees: You will not be charged any restocking fee.

  • No Other Charges: There are no hidden costs involved in the return process.

4. How to Start a Return To start a return, you can contact us at [Insert Your Email Address Here]. Once your return is accepted, we will provide instructions on how and where to send your package.

5. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Important: Policy for Missing or Damaged Items

To ensure a fair resolution for any issues with your order, please note the following:

  • Mandatory Unboxing Video: If you receive a package that is damaged or has missing items, you must provide a clear, unedited unboxing video starting from the moment you open the courier seal until the product is fully inspected.

  • No Video, No Claim: Without a complete unboxing video, we will not be able to process claims for missing or damaged products. This is necessary to verify the condition of the package as it was delivered.

  • Reporting Time: Any issues regarding missing items must be reported within 24-48 hours of delivery along with the video evidence.